Help & FAQ
The key answers about searching, posting and your account.
What does Rones cost?
Searching, saving listings, search alerts and messages are free – and everyone sees new listings at the same time. There is no paid priority for contacting advertisers. Posting is free for private people; offers for businesses are under “For businesses”.
How fast is my listing online?
Our team reviews every new listing, usually within one working day. A listing needs at least one real photo. If it is not approved, you get the reason by email and can change it.
Why don't I see the advertiser's email address?
Messages go through Rones. Email addresses stay private, spam and scams can be stopped and conversations can be reported. You are notified by email and find replies under “Messages”.
What does gross rent mean?
For rentals we show the rent including utility costs – what you pay every month. The listing page shows net rent and utility costs separately.
Where does the price comparison come from?
We compare the price per m² with current, comparable listings on Rones within 10 km. It's a guide, not a valuation – and only shown with at least five comparable listings.
How do I book a viewing?
If the advertiser has added times, you pick a free one in the conversation. You get a confirmation with a calendar file and a reminder the day before. You can cancel in the conversation.
Who is answering automatically?
Some advertisers use an assistant. It only answers with the advertiser's own information, is marked “Automatic reply” and stops as soon as the advertiser writes.
How do I delete my account?
In “My Rones” → “Settings” you can download all your data and delete your account. Your listings, messages and search alerts are removed.
A listing looks suspicious – what now?
Report it with “Report listing”, a conversation with “More” → “Report”. Never pay in advance. More under “Rent and buy safely”.
No answer here? Write to us using the contact form. Contact